Talk with NOUS
Open the Personal Companion from the centre of the NOUS Personal screen. Your conversations are handled inside the Companion workspace.
Open Companion
NOUS
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NOUS SUPPORT
Help when you need it.
Learn how NOUS Personal works, manage account issues, understand memberships and payments, troubleshoot common problems and contact NEURORDER when you need additional assistance.
Start here.
Conversation history
Use the History control at the top of NOUS Personal to view recent conversations or open the complete history page.
View historyProfile & avatars
Open your profile image from the top-right corner of NOUS Personal to upload a photo or select one of the available NOUS avatars.
Back to PersonalYour NOUS account.
Username help
Usernames must be unique. If your preferred username is unavailable, NOUS may suggest your name and surname or generate an alternative NOUS Identity username.
Edit identityEmail & account information
Your authenticated email address is connected to your NOUS account and may be used for sign-in, verification and account recovery.
Open settingsPassword & security
Never send your password or verification code through ordinary NOUS conversations. Use the designated security and account-recovery controls.
Security settingsPlans and payments.
Membership plans
Review NOUS Free, Student & Beginner, Business & Education and NOUS Unlimited membership levels.
View membershipPayment processing
Where paid membership is enabled, payment checkout is processed through the configured payment provider. Do not send card details through support messages.
Payment informationCancellation & refunds
Membership cancellation, renewal and refund rights depend on the applicable plan, payment process and South African consumer law.
Subscription termsWhen something is not working.
NOUS is not responding
Check your internet connection, refresh the page, confirm that your session is still active and try the request again. Temporary API, network or service interruptions may affect responses.
My conversation history is not loading
Confirm that you are signed into the correct NOUS account. History associated with another account or session will not automatically appear under your current identity.
Open conversation history →My profile picture is not updating
Use a JPG, PNG or WebP image within the supported upload size. If an upload fails, refresh NOUS Personal and try again.
I cannot sign in
Check the email address associated with your NOUS account, confirm your credentials and use the account-recovery process if you have forgotten your password.
I think someone accessed my account
Change your password as soon as possible, review available security controls and contact NEURORDER support if you believe your account has been compromised.
Open security settings →Protecting your information.
Privacy
Learn how NEURORDER handles account data, conversation information, technical information, service-provider processing and other personal information associated with NOUS.
Read privacy informationSecurity
Learn about shared account security, cybersecurity risks, prohibited system interference and how suspected misconduct may be investigated.
Read security information
06 · NEURORDER SUPPORT
Still need help?
If the guidance above does not resolve your issue, contact NEURORDER through an official company channel.
For privacy, payment, AI, subscription and security conditions, review the NOUS Digital Services Legal Framework.
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